Strategies for engaging and retaining customers in a social and mobile world

Rating System Blog

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Breakdown by star ratings - highest and lowest rated products

The Rating Breakdown allows you to create a visualization that displays the number of reviews that are associated with each star rating.

What it can do for you:

  • Captures and flags product issues surfaced in negative reviews
  • Develops manufacturer and supplier feedback from reviews and keywords



Questions it lets you answer:

  • What is the overall trend in number of reviews left and average review score across our company?
  • What buyers and suppliers are responsible for the highest rated products and lowest rated products?

These data can offer a starting point for figuring out if there was a legitimate reason for the bad rating.

Breakdown by stars

Use the power of rich snippets

Your potential customers are most likely to click on search results that have pictures, star ratings and videos. Rich snippets are micro-data which are used to provide additional information about your product or service and give your potential customer every reason to click on your website instead of the competitor's.Google Rich snippet

a. Presenting reviews next to your product information can encourage consumers who have intent to purchase, improve search engine rankings and drive customers to product pages.
b. Rating dimensions can be customized from the traditional star-based assessment to more custom ratings criteria.
c. Customers can quickly access a summary of pros, cons and best uses, that raises customer confidence in a product.

Rich snippet

Product reviews conversion

We want to share our recent client findings from product reviews A/B testing.

Key Findings:

  • Product reviews helping visitors navigate and making the visitor more likely to buy.

A/B testing is a simple way to test changes to your page against the current design and determine which ones produce positive results. It proves that customer reviews on your webpage is improving your conversion rate.

An A/B test involves testing two versions of a web page — an A version (current product details page without reviews) and a B version (new product details page WITH customer reviews) — with live traffic and measuring the effect each version has on your conversion rate.

Product reviews conversion

The new product details page with customer reviews delivered a 9.1% conversion rate increase over the previously optimized page.

Push Notifications

Push notifications are one of the most valuable capabilities of native apps, and this capability is now available on the web. We can push notifications to your desktop when you receive a new Review or Question.

 

The Right Message, at the Right Time.

Our push notification is a message that pops up on your computer. We can send them every time your customer submits a review or asks a question using our Q&A solution. Your customer service team doesn't have to be in the app or using their device to receive them. From the Notifications pop-up end users can read, approve a Review or answer a Question as soon as your customer submits it.

Push Notification

Push notifications are sent to all devices and desktops registered to your account instead of a specific device registration ID, which ensures that your customer support receives all notifications on all of their devices rather than just one. The same notifications are accessible from any registered device and/or computer.

When an end user taps or clicks the Notification, the review approval view or question answer view opens, so you can reach your customers instantly. You can activate your push notification on Account Settings -> Notifications page.

Video Testimonials

Smartphone users spend almost 90% of their time on devices using mobile apps. Apps offer an incredible opportunity for brands to connect with customers. We have an iPhone, iPad and Android mobile application for you and your customers to use to submit reviews and Q&A from anywhere. Your employees and customers can also record video testimonials, quickly and easily with any mobile phone, tablet or laptop.

 

Video Testimonials



We provide you a mobile app completely under your brand, Rating System will not be advertised or revealed in any way. Video testimonials provide evidence that you actually do solve customers problems. It's a great way to bring positive online reviews directly to your potential customers. You will truly see its affect on customer relations with the product and/or service.

 

We believe video reviews to be the most authentic proof of what your customers think about your company, products and services. Your customers video testimonials are the perfect opportunity to harness the power of stories. Future employees want to hear stories from current and past employees, and potential customers want to hear stories from current and past clients.