Smartphone users spend almost 90% of their time on devices using mobile apps. Apps offer an incredible opportunity for brands to connect with customers. We have an iPhone, iPad and Android mobile application for you and your customers to use to submit reviews and Q&A from anywhere. Your employees and customers can also record video testimonials, quickly and easily with any mobile phone, tablet or laptop.
We provide you a mobile app completely under your brand, Rating System will not be advertised or revealed in any way. Video testimonials provide evidence that you actually do solve customers problems. It's a great way to bring positive online reviews directly to your potential customers. You will truly see its affect on customer relations with the product and/or service.
We believe video reviews to be the most authentic proof of what your customers think about your company, products and services. Your customers video testimonials are the perfect opportunity to harness the power of stories. Future employees want to hear stories from current and past employees, and potential customers want to hear stories from current and past clients.
A couple of days ago we released some changes, added some nice new features and fixed quite a few bugs.
The biggest new features in this release:
- We have moved our New Web Widget builder out of beta
- Rewrote customer review and question moderation pages, made them responsive and easily accessible on any mobile or desktop devices
- Added send an email functionality when review is posted
- Added date range search option to follow up sent emails report
- Added separate email template management console - Account Settings->Email Template
- Email template option was added to support default notification for clients when review gets posted
We also spent most of this release cycle fixing customer issues and enhancement requests. We appreciate everyone’s patience as we developed this.
We rewrote our User Guide, now much easier to navigate and read. We even made it responsive so our content is accessible on any computer or device.
We hope you enjoy all of the work we put into the site and service.