Strategies for engaging and retaining customers in a social and mobile world

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Expanding into social commerce areas

Rating System has taken word of mouth marketing to the next level. Consumers have the ability to share their experiences, product reviews with their peers, in a way that is extremely influential and powerful. Our solution is expanding into social application areas.

It allows our customers to:

  • Engage in dialogue, join the conversation about products and services
  • Stimulate more conversations among customers
  • Accelerate shoppers’ decision making
  • Post questions and receives social answers
  • Answer consumer questions directly through social networks

Facebook and Twitter are becoming increasingly important partners in aggregating customers feedback on relevant products and services. Customer reviews are carrying more power than ever before — and a growing number of retailers are tracking every word that's said about them in social media.

Ratings and reviews give customers a voice, increase confidence, enhance product visibility, and finally increase sales. In addition Rating System provides social commerce functionality, with social commerce you can join the conversation, understand your customers and engage with them. Listening to consumers helps retailers improve their offering, marketing and customer support. A retailer wants to expose deep content to customers who may not otherwise see it - functionality available now, only one click away. It gives you a power to create a presence that collects fans/followers on social networks such as Facebook or Twitter, enabling it to push promotions – as well as observe and participate in dialogue among followers. Additionally, this functionality provides feedback to companies and manufacturers about the strengths and weaknesses of their products. Software enables you to drive those conversations so you can attract, engage and retain more customers, provides reviews, recommendations and solutions that have an immediate impact on your bottom line, and turn product reviews into insights that can guide your business. Rating System ensures that every customer review is from a real buyer and commits to publishing all product reviews, good or bad, enhancing credibility and trust.

To summarize:

  • Rating System automatically update your Facebook account with the latest customer social reviews
  • Your followers can leave comments, share and click on the posts to read the reviews.
  • We provide you a wide suite of in-depth analytics in order to help you understand what your customers need.

Social Insights