The Rating Breakdown allows you to create a visualization that displays the number of reviews that are associated with each star rating.
What it can do for you:
- Captures and flags product issues surfaced in negative reviews
- Develops manufacturer and supplier feedback from reviews and keywords
Questions it lets you answer:
- What is the overall trend in number of reviews left and average review score across our company?
- What buyers and suppliers are responsible for the highest rated products and lowest rated products?
These data can offer a starting point for figuring out if there was a legitimate reason for the bad rating.